Customer Relationship Management Software for Logistics Companies

As any organization’s most important asset, customers deserve special attention. To nurture valuable relationships, MercuryGate TMS includes CRM for Transportation with built-in customer relationship management functionality. Increase employee productivity, track company-wide customer activity, reduce keystrokes, and solidify customer loyalty by using CRM for Transportation within the cloud-based MercuryGate TMS.

CRM for Transportation can either be integrated with an existing CRM or used as a standalone application at no additional cost. With CRM for Transportation, TMS users gain the advantage of having vital customer facts at their fingertips, including:

  • Call logs detailing who was contacted when,
  • Notices about who needs to be contacted,
  • Lane search capabilities to see desired lanes,.
  • Lead vetting through configured customer approval processes.

These and many other features within CRM for Transportation provide the tool set needed to improve productivity.

Already Have a CRM Tool?  No Problem!

There’s no need to abandon your existing CRM. Established collaborative relationships with many of today’s leading CRM providers mean valuable sales accounts and information stay intact.

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Existing CRM’s are automatically updated with all data and events entered in CRM Lite.

More Ways CRM for Transportation Can Help

  • Track leads/prospects/accounts requiring call-backs or other urgent actions
  • Utilize workflow activities to vet and approve new customers
  • Update customer profiles from the dashboard
  •  Capture and reuse information often lost during customer communications
  • Harmonize supply chain processes and improve service experiences
  • Model compositional relationships between data (parent-child/one-to-many relationships)
  • Trigger events: rule-based configurations via workflow
  • Integrate with existing applications – real-time (e.g., web-services) and batch updates (timed import/exports)

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