It’s another late night at the logistics control center. Screens flicker with updates from shipments crisscrossing the globe, each one a potential fire waiting to ignite. Anyone in this business knows the drill — juggling schedules, placating anxious clients, and bracing for the next inevitable disruption.
Remember the recent 3-day ILA port strike along Gulf Coast and East Coast ports? That was a headache for everyone involved. Imagine having a TMS that didn’t just report the problem but actively helped solve it.
That’s the kind of TMS customer experience that’s changing the game.
A system like that predicts the strike’s impact, suggests alternative ports, calculates air freight costs for urgent shipments, and even recommends temporary storage solutions — all before the first picket line forms. That kind of technology is the difference between spending hours on the phone putting out fires and having the time to strategize and keep customers informed and happy.
In the following sections, we cover how industry leaders like MercuryGate set new customer experience standards and integrate cutting-edge technology with deep industry expertise. As a result, these organizations are transforming their transportation management with an approach that is rewriting the rules.
Redefining Customer Success with a TMS
Picture a world where your TMS provider doesn’t just sell you software and walk away. That’s the MercuryGate reality. We are flipping the script on customer success, transforming it from a support function into a growth engine for your business.
With $85 billion in freight under management across 63 million loads, MercuryGate isn’t playing small ball. We’re in the trenches with you, driving real, measurable improvements in your operations and strategy.
Building Dream Teams for Your TMS Success
MercuryGate doesn’t believe in one-size-fits-all solutions. We assemble teams of experts from support, technology, and professional services, all led by a dedicated relationship manager. These squads dive deep into your business, crafting TMS solutions that fit like a glove. This personalized approach helped customers like a major retail chain save over $1.5 million through smarter route optimization.
Never Stop Learning, Never Stop Growing
That said, MercuryGate knows that a great start isn’t enough. Continuous improvement is a focus. Our teams are constantly training and always learning, so they can help you squeeze every ounce of value from your TMS.
We don’t wait for problems to arise. We proactively collaborate with you, spotting opportunities for growth before you even know they exist. Just ask the international parcel carrier who slashed their dispatch team from 110 to 6 while doubling volume and shrinking their fleet by 40%. That’s the power of a TMS provider genuinely invested in your success.
Optimizing Digital Freight: MercuryGate Digital Freight Marketplace
Transportation managers focused on booking freight or capacity can find themselves drowning in emails, phone calls, and spreadsheets. All that chaos vanishes when you’re using MercuryGate’s Digital Freight Marketplace, a sleek, efficient system that handles everything at the touch of a button. Let’s explore how this innovative platform transforms freight and capacity procurement to maximize your TMS customer experience.
Real-Time Booking and Streamlined Communication: Powering Your Logistics Success
MercuryGate’s Digital Freight Marketplace benefits make it a true freight procurement powerhouse. Thanks to real-time rate and capacity booking via API, you’ll bid farewell to outdated information and missed opportunities.
The platform can instantly connect you with thousands of pre-onboarded carriers, covering everything from truckload to less-than-truckload and beyond. Gone are the days of endless back-and-forth. The marketplace streamlines communication, dramatically reducing time spent on quoting, tender acceptance, and invoicing.
Multimodal Magic: Boosting Efficiency While Shrinking Your Carbon Footprint
The MercuryGate Digital Freight Marketplace reshapes the entire multimodal transportation scene by seamlessly integrating road, rail, ocean, and air options, opening up a world of possibilities for your shipments. The platform’s true genius lies in its ability to optimize backhaul capacity.
Are your trucks running empty after making deliveries? Are you looking for a spot capacity in an atypical lane? The marketplace turns that wasted space into a golden opportunity by consolidating loads and filling those backhauls. You’ll slash transportation costs while simultaneously reducing your environmental impact. Fewer empty miles translate to less fuel burned and fewer emissions released, resulting in a win-win scenario that proves efficiency and sustainability can work hand in hand in modern supply chains.
Case Study Highlight: Raw Materials Supplier – Customer Success in Action
When a major aerospace materials supplier experienced turbulence in its supply chain, MercuryGate TMS and our dedicated customer success team swooped in to smooth the ride. This isn’t your typical vendor story — it’s a tale of partnership, innovation, and real-world results that will make you rethink what’s possible in logistics.
- Fragmented to Focused: The supplier needed help with scattered communications and an unclear supply chain strategy. MercuryGate’s customer success team helped them see the big picture, aligning their TMS use with global objectives. Result? A sharper, more strategic approach to managing their complex network.
- Specialized Equipment Crunch: Finding flatbeds for oversized metal shipments was a constant headache. But MercuryGate’s Digital Freight Marketplace opened up a whole new world of specialized carriers, giving the supplier access to previously hidden capacity.
- Tech-Powered Trust: Upgrading connections to carrier monitoring services did more than prevent fraud and theft — it sped up the onboarding of reliable new partners. This tech boost created a safer, more efficient transportation ecosystem for everyone involved.
- Beyond the Basics: Regular strategy sessions between the supplier’s leadership and MercuryGate executives turned a basic vendor relationship into a true partnership. They’re not just fixing today’s problems; they’re building a modernization roadmap for the future of the business.
- Measurable Wins: The closer collaboration paid off big time. The supplier started hitting operational and financial targets they’d previously struggled with. Plus, the increased trust and teamwork between both companies created a positive feedback loop, driving even more improvements.
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Transforming TMS Customer Experience: The Human Touch in Digital Freight Management
MercuryGate Transportation Management System goes beyond software. It’s a partnership that puts you first in the complex world of logistics. Our TMS and Digital Freight Marketplace work like an extension of your team, offering real-time booking, streamlined communication, and smart multimodal optimization.
But the real game-changer? The people behind the tech. MercuryGate’s experts dive deep into your business, solving problems you didn’t even know you had. Ask the aerospace supplier who transformed their fragmented operations into a streamlined success story.
Ready to see what a genuinely human-centered TMS can do for you?
The MercuryGate Customer Success Team is eager to demonstrate how our solution adapts to your unique challenges. Dive into the raw materials supplier case study for a glimpse of real-world results, then explore their customer-first approach.
And once you’re ready to start writing your success story, schedule a MercuryGate demo. Take the first step in building a smarter, more efficient future for your business.
