How RPA Is Helping to Streamline Major Shopping Changes During Peak Season 2020

How RPA Is Helping to Streamline Major Shopping Changes During Peak Season 2020
The holiday season is, without a doubt, the busiest time for the industry as the number of orders, packages, trucks, and deliveries that are handled every day skyrocket. And companies are looking for ways to maximize the efficiency of supply chain operations. According to Deloitte, “Deloitte is forecasting a 1% to 1.5% increase in 2020 holiday sales compared with the same period in 2019. Retail sales between November 2019 and January 2020 (seasonally adjusted and excluding automotive and gasoline) grew 4.1% and totaled nearly $1.14 trillion according to the U.S. Census Bureau.” Robot Process Automation (RPA) can help make the entire process more streamlined during the upcoming peak season.

RPA Reduces Confusion Over Replenishment

With automated systems, managers can easily keep track of scheduling and optimizing daily processes. Transportation businesses can drive up on-time delivery performance and drive down transportation costs while keeping customers happy. By providing more significant delivery choices and availability and using automated services to manage stock rollover and warehouse inventory, supply and demand become more manageable. In turn, working on replenishment and restocking becomes a more streamlined process with an RPA system implemented.

Using RPA Helps to Manage by Exception

In addition to using new automation and modern-age technology within shipping facilities and warehouses, digital tools are helping drivers and customers. The abundance of digital tools and delivery apps available can help transporters boost productivity in the warehouse and help drivers be more efficient out on the road. It also takes a team of skilled, trained, dedicated, and knowledgeable staff to manage the process from order receipt to delivery completion. Using RPA can help streamline the entire process and make it easier to stay ahead of the competition during peak season, while also finding ways to maximize efficiency from start to finish. Instead of intervening for every minor problem, RPA tackles most issues. This enables workers to focus on higher-priority items and only deal with the one-off problems that require human intervention.

Automated Alerts and Embedded Notifications Keep Customers Informed

Automation also serves the customers and can help improve relationships along the entire supply chain. Instead of hoping a shipment will arrive on time, RPA can alert customers when problems arise and provide a roadmap of the next steps managers should take to mitigate damage to the customer experience. Of course, embedded inventory alerts can only do so much in the warehouse, but they can have an added impact on managing assets.

RPA-Guided Shipping Strategies Enable Better Asset Allocation

Today’s e-commerce supply chains are complex networks that look less and less like single chains of command and more like interconnected webs of users and team members. Multiple connectivity points, vast and interconnected procedures, diverse channels of communication, varied target audience and end clientele, and an increasing flow of demand from all sides can put a lot of pressure on shipping teams and management. A robust system that embraces automation, digital tools, and an RPA foundation can make a world of difference. With the holiday season looming, e-commerce retailers often scramble to strengthen their order fulfillment processes’ vulnerabilities.

Streamline Operations With the Right Partner

Small issues and inconveniences can quickly grow into profit-reducing obstacles during the peak season rush. Optimizing fulfillment productivity with automation and digital upgrades make it easier to focus on what matters most during peak seasons: reliability, timely delivery, and superior customer service. Get started on the path to automation. See how using RPA can help streamline shipping logistics during these peak seasons.

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One Response

  1. An insightful piece indeed! However, I’d like to add an important point to this. Using automation on a wrong or broken process can lead to RPA failure, which can double the efforts, especially during any sales rush. Before automating any process, one should use a process discovery tool like can help find the right process for RPA. This way you know you are putting efforts into the right process and are able to provide the best experience to the customers during any peak season.

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