Being ready for fluctuations in ecommerce is an integral part of providing quality and value to customers, whether their customers are individuals or other companies. Fortunately, there are great ways that companies can improve their ecommerce peak season readiness when they focus on robotic process automation (RPA) options that apply the value of integration for their exception management goals. Here’s what to consider.
Problems in Attaining Ecommerce Peak Season Readiness
That level of preparedness will benefit companies and their customers. It also frees up employees to perform more strategic work, better address issues, and work with customers to find solutions to any concerns that RPA-driven systems or automated technologies may not solve. Sometimes a human element is required, and the goal is to make sure that exception management is handled smoothly by RPA-driven processes. This frees up employees to take care of the human side of the business — a win for customers and the business.
RPA-Driven Exception Management Augments Supply Chain Agility and Flexibility
Tips for Using RPA to Increase Peak Season Readiness
- Let RPA look into past ecommerce peak season records to determine where problems appeared.
- Examine the ways RPA could have reduced or eliminated those problems, particularly regarding check calls.
- Connect ELDs to the TMS to better identify and intervene when exceptions, such as road closures affecting delivery schedules, occur.
- Consider new ways to automate processes handled by humans in the past, such as validating printed labels against computer records, reviewing inbound emails, and handling requests for appointments at the dock.