Logistics Lessons Learned From the 2019 Peak Season
Consumers Want Faster, Free Delivery, and Want It Yesterday
And, as Greg Zakowicz of Multichannel Merchant points out, peak buying season and the accompanying sales start well in advance of Thanksgiving:
Returns Processes Need an Overhaul
The best-laid plans for logistics peak season must also include improving returns management. While November and December have a reputation for stronger sales, January and February are the months of regret, remorse, and returns. Yes, buyer’s remorse is alive and well, and it will take advantage of your return policies. Not accepting returns isn’t an option for any business that wants to stay competitive, and with return rates of up to 40% according to Precision Software, efficient returns’ processing is an essential component to keeping costs under control.