Real-World Cases of Robotic Process Automation (RPA) in Transportation and Logistics

Robotic Process Automation In Transportation and Logistics

Using robotic process automation (RPA) continues to redefine logistics. Companies apply RPA in transportation to better manage shipments from their fulfillment centers to people and companies worldwide. Using RPA in transportation is key to managing by exception and unlocking many efficiency and cost benefits.

Fewer Transport Check Calls Thru Auto-Tracking Functions

Automatically tracking goods is just one of the benefits for companies using RPA in transportation. Customers are able to access their accounts with these companies to determine where their goods are located. Customers can also see when a shipment is expected to arrive and if there are any shipping delays. The same applies in reverse. That means companies could use RPA to manage inbound check calls, saving them countless resources and proactively planning for someone to be available to receive any package that requires a signature or shouldn’t be left unattended.
RPA in transportation is continuing to change the game in real time, for companies all over the world. This technology allows companies to automate the ability to read and respond to customers and vendors. Businesses can then update system information based on IVR or email interactions to facilitate the efficient and accurate shipping of products. Auto tracking benefits everyone in the supply chain. Auto tracking enables greater visibility into shipping and delivery status and doesn’t require a human to provide the information, reducing human error risk.
RPA also facilitates the handling of disruptions. As issues occur the system automatically adjusts the processes to account for any necessary changes. If a hard exception occurs the system can notify the appropriate party and indicate what the issue was and recommend corrective action. These automated functions maximize the effectiveness of personnel and allow folks to do more with the same number of people.

Routing of Freight Orders to the Best Fulfillment Center

One of the most critical ways that RPA helps transportation and makes things easier for companies is by ensuring freight orders get routed to the best fulfillment center to deliver the shipment to the customer quickly. By looking across the entire fulfillment chain and tying multiple systems together the automated processes ensure maximum supply chain efficiencies that aren’t possible in standalone, on-premise solutions. Ultimately, all processes involving standard, redundant processes, like order routing, benefit the most from RPA in transportation. According to the Loadstar, “It reads documents and replicates fields into a database, processes invoices into the accounting system, validates and corrects free-form data entry into websites, verifies proof of delivery and uploads documents to legacy ERP systems. It also consolidates social media and chat accounts into one automated system and integrates common customer requests into chat automation.”

Automated Reporting and Feedback to Drivers and Freight Management Parties

It’s not just the companies and customers that need automated reporting information. RPA in transportation also helps drivers and other parties to the freight management chain focus their efforts and understand what’s taking place to ensure needs can be met, and freight moves through the pipeline as efficiently as possible. In turn, faster reporting and applying embedded analytics goes a long way to reduce confusion, keep managers focused on end-goals, and continuously improve processes.

Assessing the Health of the Business and Making Decisions Based on That Insight

Insight is key to making the right business decisions. But for companies that lack visibility, automation and accurate data insights, the right decisions can be difficult to formulate. With proper RPA in transportation, companies can:
  • Sharpen their ability to provide quality and efficiency to customers.
  • Keep their drivers and partners informed.
  • Identify areas where the business is struggling with shipping.
  • Allow the system to adapt to disruptions automatically as they occur.
  • Identify new ways to automate more processes for success.
Automated shipping and transportation options can make or break a business’ success in building customer confidence.

Increased Inventory Management Accuracy and Timeliness That Create a Competitive Advantage

Staying competitive becomes abundantly more attainable when automation is applied to the right transportation processes. A competitive advantage is born and cultivated through more accurate management of company inventory and timeliness in the upkeep and updating of that inventory. In short, your company can outshine the competition with strong inventory management — and that’s best done through the efficient use of RPA for your transportation and logistics needs to transform reordering and procurement needs into virtual actions that run seamlessly in the background. Transportation of goods is inventory in motion.

Achieve True Management by Exception With the Right SaaS Platform

Presenting potential problems before they become issues greatly improves customer confidence. More customer confidence will equal a boost in the company’s levels of business. It’s a winning situation for both parties. Ready to take your RPA for transportation to the next level?

Schedule a demo today and see what MercuryGate’s system can do for your company’s logistics needs.

Steve Blough
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