Robotic process automation (RPA) is vital to quality freight exception management tasks in transportation management systems and customer service today.
Sometimes, freight just doesn’t make it to its destination on time. There may be weather events that are out of the shipper’s control, a natural disaster, employee issues, world unrest, or a number of other issues that delay a shipment.
The Drawbacks of Failure to Manage by Exception
RPA Handles the Redundancies Innate in Freight Management Problems
When RPA takes all those issues and uses AI to handle them from the transportation management platform, it also takes the stress, hassle, and guesswork out of freight exception management and makes it far easier on the company and its employees. Freeing humans up to do tasks that can’t be easily automated also allows for a higher level of efficiency, and automating some tasks means a lower chance of mistakes being made that could be damaging to the company, as well.
Additional Ways RPA Keeps Freight Exception Management Running Smoothly
- Auditing of systems.
- Automated reporting.
- Identification of possible issues based on historic and real-time data.
- Ability to work with customers, shippers, forwarders, and others without requiring intervention.
- Fewer problems caused by unexpected delays, such as a driver reporting a breakdown.
- Improved responsiveness by triggering dynamic workflows to address problems.
