TMS Mobility Improves Customer Service & Makes Carrier Interactions Efficient

TMS mobility improves awareness and cost control across your transportation network.

Better mobility amounts to more innovative and faster service from carriers and better adaptability and scalability for the supply chain. That is the point of TMS mobility – to improve carrier services and customer experiences from start to finish.

According to Coyote, “In Q3 2021, consumer spending (which drives industrial production, which in turn drives truckload shipping) is up to 16.2% Y/Y from a trough of -10% in Q2 2020. After some promising gains in Q1 and Q2, spending skyrocketed as economies reopened across the U.S.

Spending has reached levels in excess of pre-pandemic highs and looks to continue to rise …”

With the continued demand and growth potential, it is easy to see why TMS integration and dynamic capacity management are essential for carriers’ success in today’s volatile market.

Challenges of Traditional Customer and Carrier Management

Truckers and shippers manage stress and pressure daily. Even the best route plans can fall through due to unexpected traffic issues, bad weather, vehicle issues, and driver mistakes. Traditional customer and carrier management falls short in many ways, including:

  • Inability to trace shipments and a lack of data access and collaboration limits carriers’ impact.
  • Limited visibility into carrier capacity delays orders and can put unnecessary pressure on contractual arrangements for shippers and carriers.
  • Problems onboarding new carriers due to a lack of access and visibility to large pools of vetted, professional, and available candidates.
  • Delivery delays and issues stemming from delayed communications or incorrect instructions based on old data and inaccurate information.
  • Lack of sustainable operations and supply chain management procedures opens the network to additional delays and disruptions.
  • Deadheading, empty hauling, dwell time, and delays within delivery lanes due to poor route planning and slow response times when disruptions occur.
  • Difficulty keeping up with the increasing demand for faster, better delivery options and pressure to improve e-commerce logistics and shipping service.
TMS mobility addresses many of these issues and improves carrier services’ end-to-end visibility and functionality.

TMS Mobility Frees Shippers From the Desk to Be More Involved and Strategic

With full TMS mobility, all team members can plan effectively because they stay connected and updated on changes and disruptions.
Technology consolidates manual functions and brings multiple data and metric points into one easy-to-use place. This allows drivers to have better information and get more done. With all this available in a mobile app, the customer and team member or driver avoid multiple emails, phone calls, or text messages about delivery status.
Thanks to improved TMS mobility and management services, customers stay fully informed of delivery changes.They receive updates in real-time as they occur.
With innovation and mobility, team members are free to focus their talents and energy on more critical aspects of freight transportation and carrier management rather than being stuck at a desk managing mundane and repetitive tasks.

Benefits Realized Through Improved TMS Mobility

By embracing the advances of a mobile and omnimodal TMS platform, carriers across the network enjoy several benefits. Each of these benefits improve interactions with customers and enhance the overall efficiency of the supply chain.

Benefits of TMS mobility impacts every aspect of the supply chain network and include the following:
  • Less deadhead.
  • Increased tender lead time.
  • Accurate forecasting to plan RFPs.
  • Access to a broader carrier network.
  • Streamlined operations management.
  • Faster, data-driven routing.
  • Easier ETA Prediction.
  • More accurate freight pricing estimates.
  • Dynamic workflows to account for changes.
  • Instant shipment notifications to reduce confusion.
  • Increased ability to manage by exception.
  • Improved sustainability.
  • Better access to data related to current freight needs.
Fully integrated TMS systems that are mobile and adaptable help keep drivers, customers, and employees connected with real-time mobile application updates that keep the supply chain moving smoothly and efficiently.

Calculate your potential Saving While Using an enterprise TMS

Leverage a Mobile-Ready TMS by Partnering With MercuryGate

Supply chain optimization often involves proper management and integration.

Shipping networks large and small face unprecedented levels of pressure from consumers while dealing with a still-volatile market. With all this potential for disruptions and inefficiencies within the marketplace, TMS mobility and integration become essential for carriers’ success and customer satisfaction.

Find out how we helped Evans Transportation boost customer service through a progressive technology strategy.

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