Better mobility amounts to more innovative and faster service from carriers and better adaptability and scalability for the supply chain. That is the point of TMS mobility – to improve carrier services and customer experiences from start to finish.
According to Coyote, “In Q3 2021, consumer spending (which drives industrial production, which in turn drives truckload shipping) is up to 16.2% Y/Y from a trough of -10% in Q2 2020. After some promising gains in Q1 and Q2, spending skyrocketed as economies reopened across the U.S.
Spending has reached levels in excess of pre-pandemic highs and looks to continue to rise …”
With the continued demand and growth potential, it is easy to see why TMS integration and dynamic capacity management are essential for carriers’ success in today’s volatile market.
Challenges of Traditional Customer and Carrier Management
Truckers and shippers manage stress and pressure daily. Even the best route plans can fall through due to unexpected traffic issues, bad weather, vehicle issues, and driver mistakes. Traditional customer and carrier management falls short in many ways, including:
- Inability to trace shipments and a lack of data access and collaboration limits carriers’ impact.
- Limited visibility into carrier capacity delays orders and can put unnecessary pressure on contractual arrangements for shippers and carriers.
- Problems onboarding new carriers due to a lack of access and visibility to large pools of vetted, professional, and available candidates.
- Delivery delays and issues stemming from delayed communications or incorrect instructions based on old data and inaccurate information.
- Lack of sustainable operations and supply chain management procedures opens the network to additional delays and disruptions.
- Deadheading, empty hauling, dwell time, and delays within delivery lanes due to poor route planning and slow response times when disruptions occur.
- Difficulty keeping up with the increasing demand for faster, better delivery options and pressure to improve e-commerce logistics and shipping service.
TMS Mobility Frees Shippers From the Desk to Be More Involved and Strategic
Benefits Realized Through Improved TMS Mobility
By embracing the advances of a mobile and omnimodal TMS platform, carriers across the network enjoy several benefits. Each of these benefits improve interactions with customers and enhance the overall efficiency of the supply chain.
- Less deadhead.
- Increased tender lead time.
- Accurate forecasting to plan RFPs.
- Access to a broader carrier network.
- Streamlined operations management.
- Faster, data-driven routing.
- Easier ETA Prediction.
- More accurate freight pricing estimates.
- Dynamic workflows to account for changes.
- Instant shipment notifications to reduce confusion.
- Increased ability to manage by exception.
- Improved sustainability.
- Better access to data related to current freight needs.