Unlock TMS Success: Benefits of Working With a Software Reseller

tms software resellers

Leaping manual spreadsheets to a robust transportation management system (TMS) for smaller logistics service providers and brokers can feel like stepping into uncharted territory. That’s where software resellers like InTek Freight & Logistics step in.

“We offer a lot of value to the LSPs and broker space… we help guide customers on how to set up the system efficiently without adding unnecessary steps,” says InTek Freight & Logistics President Shelli Austin.

With InTek’s support, companies streamline complex integrations, tap into industry expertise, and focus on growing their business — proving that cooperation with the right partner can lead to unparalleled success.

Software Resellers Transform Complexity into Clarity

Thanks to benefits like cost savings and streamlined efforts, the concept of “Co-opetition” (cooperating with a competitor) is gaining momentum in industries like logistics.

With decades of experience, InTek knows the ins and outs of freight management. This experience reduces the learning curve for TMS implementation.

“The MercuryGate system is the best enterprise TMS system,” Austin says, “but there are 25 different ways to do one thing.”

Software resellers like InTek can also help tailor the TMS solution to fit the specific needs of your business.
“We know the business model of the LSP space, so we can help guide customers on how to set up the system efficiently without adding unnecessary steps,” Austin notes. “We design the process to be as seamless as possible, allowing them to focus on growth, not operational headaches.”
Leveraging the knowledge and expertise of a software reseller removes barriers to TMS integration that would otherwise appear insurmountable.

Cracking the Code on Integrations & Implementation

InTek simplifies third-party integrations by offering clear, step-by-step guidance, helping customers map out everything from the scope of work to timelines and costs.
“We work with customers to ensure they understand how long the implementation will take and what the associated costs are. It’s all about transparency,” Austin explains, referring to this as the fun part. “The fun part begins when we can really do deep dives on the requirements gathering.”
Once the requirements are gathered, InTek assembles a project management team to handle the integrations, ensuring that everything runs smoothly from start to finish.
“It’s not an out-of-the-box system,” Austin continues. “So once we drop the core piece, our team works on getting everything set up before we get the customer into the system. And then once we get them in the system, we actually go through that whole process.”
Training is critical to any TMS implementation, but it’s often treated as an afterthought.
“Training is about 80% of what we do during implementation,” Austin says. “It’s not just about setting up the system — it’s about making sure everyone knows how to use it effectively.”

Beyond Go-Live: Building a Future with Reseller Support

Ongoing support is another advantage of working with a transport management software reseller. After going live, InTek ensures businesses continue to thrive with their new TMS technology and white-glove support.

“The most successful go-lives are with clients who have invested in training and pre-work, and we help them succeed beyond that,” Austin says.
InTek’s long-term involvement enables businesses to optimize their systems as they grow, refining workflows and addressing new challenges without missing a beat. Their commitment is exemplified in success stories like that of PFL logistics.

InTek & PFL Logistics Case Study: TMS Software Reseller Success in Action

Prior to implementing MercuryGate TMS, PFL Logistics, a division of Rexing Companies, faced the common challenge of outgrowing manual processes and outdated software.

In a recent InTek Freight & Logistics podcast, Rachel Johnson, director of Operations at Rexing Companies, exemplifies the benefits of working with a TMS software reseller.

“We needed a cloud-based solution for greater flexibility and security,” Johnson shares in the podcast conversation.
With operations heavily reliant on spreadsheets and a server-based TMS, PFL’s rapid growth demanded a more robust, scalable solution to manage freight operations and streamline administrative tasks.
InTek played a critical role in helping PFL transition to the MercuryGate TMS, offering hands-on support throughout the integration process.
Johnson emphasizes having InTek guide PFL through the implementation was crucial. From integrating carriers to ensuring the team could hit the ground running, InTek was there every step of the way.
Despite the broader freight market downturn, PFL continues to expand and thrive, largely thanks to streamlined efficiencies brought about by the TMS and InTek’s ongoing support.
“Everything just moves so much easier,” Johnson adds. “Our ability to serve customers has significantly improved and prepared us for future growth.”

Calculate your potential Saving While Using an enterprise TMS

Making TMS Solutions a Reality with Software Resellers

Partnering with a knowledgeable TMS software reseller removes barriers and levels the playing field for small to mid-sized operations.
Instead of navigating a sea of complicated integrations and endless decisions, InTek simplifies the process, helping companies leverage their TMS investment right from the start.

Here’s how you benefit:

  • Expert Guidance: Tailored TMS solutions designed to fit your specific business needs.
  • Streamlined Integration: Smooth implementation with clear, step-by-step support.
  • Ongoing Support: Continuous training and white-glove post-go-live assistance.
  • IT Extension: Resellers fill IT gaps, managing complex system integrations.
  • Growth Consulting: Resellers help businesses scale with future-proofing strategies.
Partnering with a TMS software reseller allows your operation to move away from manual processes and labor-intensive spreadsheets without requiring complex and lengthy integrations.

For more details on working with a TMS reseller, watch the full webinar with Shelli Austin, Discover the Benefits of Implementing a TMS with a Reseller.

Request a demo today and discover how MercuryGate’s TMS and InTek can revolutionize your operations.

Discover How Software Reseller Expertise Expedites Value From Your TMS

MercuryGate
SCROLL TO TOP
SCROLL TO TOP

Leave a Reply

Your email address will not be published. Required fields are marked *