Tips to Enable Full Automation in All Repetitive, Cost-Intrusive Processes
There are millions of ways to automate processes within the supply chain. Connecting to carrier scheduling platforms via an EDI or API is one way to automate. Another resides in automating the carrier review process, choosing the least expensive solution. Shippers can also automate performance tracking and measurement, using dashboards to recognize when a problem with a carrier exists automatically. The opportunities are endless. Instead of trying to follow a finite series of steps to automate, shippers must approach each opportunity with a standard idea of automation.
For example, shippers should ask these questions when determining how to automate a given process:
- What is wrong with the current operation, and where are its costs occurring?
- Is the current operation a repetitive process?
- Do the carriers and supply chain parties involved in this transaction use technology to automate their management?
- Can I quantify the efficiency of this process and justify the investment to automate shipping for this specific process, such as immediate driver-load matching?
- Can an algorithm make decisions affecting the successful delivery and solicitation of customer feedback for this transaction?
The last tip sounds negative, but everyone has received an automated email after an item has been delivered, asking to provide feedback about their experience. While the interaction occurs automatically, it gives the perception of personalized and caring interest in satisfaction. Regardless of what processes shippers wish to automate, one thing is clear: they need a modern, software-as-a-service (SaaS) based transportation management system (TMS).