What Is a Concealed Damage Claim?
Concealed damage claims occur when a receiver finds item damage or a product shortage in a shipment that has been delivered and unpacked, unpalletized, or opened. With large, palletized freight shipments, identifying concealed damage takes time. This gap between delivery and filing a claim sometimes leads to payment delays or denials, especially if best practices are not followed.
Why Does Concealed Damage Happen?
What is the Time Limit to Submit a Claim on Concealed Damage?
How Do I Reduce the Risk of Losses Due to Concealed Damage Claims?
- Photograph items and packaging to show the condition of the shipment at the point of origin
- Use temperature, impact, and tilt recorders to monitor the conditions of the shipment’s journey
- Record how the shipment was handled prior to and during the loading process
- Identify who handled and loaded the goods, and how the shipment was secured
Streamline claims management with MercuryGate TMS
How MercuryGate Helps Businesses Navigate Concealed Damage Claims
Nobody wants damages to occur throughout the course of a shipment, but it’s important to be prepared and respond quickly when damage or loss occurs. MercuryGate TMS helps businesses eliminate manual and legacy freight claims processes with workflows that automate processes and enable end-to-end claims management.
Shippers, carriers, and 3PLs can achieve cost savings and gain efficiency through the MercuryGate Claims Management portal–a settlement solution that lets business:
- Automate claims reporting and management processes
- Integrate settlement solutions into their TMS
- Streamline communications during the claims lifecycle
- Reduce transaction costs and timelines
- Improve overall claims recovery rate
MercuryMyEZClaim automates and streamlines claims management processes for shippers and 3PLs:
- Use mobile upload to instantly add photos of damages to your claim
- Avoid processing delays with required fields and quality assurance workflows
- Send the auto-generated digital claim form to the carrier via email
MeruryCarrierClaim reduces manual processes with online access to tools that help carriers:
- Quickly convert incident reports to claims
- Collect supporting client documentation
- Track salvage details
- Create customer claims portals
Get tips for preventing and resolving concealed damage claims from this ebook: The Guide to Concealed Damage Claims.
