Deliver Direct Visibility and Elevate Customer Satisfaction.
When you manage transportation, your customers rely on you be in full control of their freight movements. Your days are filled with phone calls and emails, and everyone asking you, “Where’s my stuff?” With thousands of shipping orders to manage, wouldn’t your time be better spent on planning, executing, and optimizing transportation strategies?
The MercuryGate Customer Portal gives your customers direct visibility. They see what you see because the portal is powered by the MercuryGate Transportation Management System (TMS). Your customers get improved service, and you spend less time answering phone calls and responding to emails. It’s a win-win.
Why Use The MercuryGate Customer Portal
Provide a complete, control tower view of freight activity
Allow customers to monitor every shipping order from a detailed map.
Deliver automated reports on essential metrics
Simplify tracking of key performance indicators via visual, at-a-glance dashboards.
Collaborate more effectively for operational efficiency
Improve customer service levels through a single, shared data source.
Make it easy for customers to book new shipping orders
Give customers more control over the shipping order process.
“This updated customer portal will really help to enhance our relationships with our customers by making the entire transportation management process more collaborative.”
– Brad Young, Mode Transportation
Keep Everyone Connected and Freight Moving
Analyze Shipping Activities Dashboard
This visual dashboard reports on loads pending, picked up, in transit, and delivered. A graph also can display load count per origin or per destination, as well as carrier rate total spend per origin or destination. A summary of quotes is available here allowing customers to accept or reject quotes that are due to expire.
Gain A Graphical Control Tower View
The control tower page showcases a customer’s shipping orders listed based on predefined reports. It also provides a detailed map view of routes by origin and destination. Customers can zoom in or use filters to drill down to see a particular shipping order or a set of shipping orders.
Quickly Add Quotes
Customers also can take advantage of the Quick Add Quote functionality, allowing them to add quote requests directly from any screen in the portal.
Empower Your Customers with Collaborative Visibility
The MercuryGate Customer Portal provides customers and stakeholders an easily accessible gateway. It pulls all essential transportation data into an easy-to-use, clean interface. They can get information on shipping orders, including smart metrics on key performance indicators, order details, load status, quote tracking, and other activity updates.
Whether you leverage visibility solutions or use the MercuryGate TMS by itself, the MercuryGate Customer Portal provides an extra level of confidence.
See How the Customer Portal Works.