Comprehensive claims management made easy

Reduce transaction and administrative costs while gaining strategic leverage

Transform your claims management process with our extensive automation capabilities. Receive and respond to any kind of claim, including loss and damage claims, over, short, and damaged (OS&D) incidents, overcharge claims, vendor claims, and return authorization requests. Achieve harmony while reducing transaction and administrative costs by eliminating postage, paper, fax, and file management, as well as the manual data errors that come with them. MercuryGate’s claims management software (MercuryMyEZClaim and MercuryCarrierClaim) centralizes data so you can strategically identify inefficiencies in both service and spending.
  • Enhanced claim documentation. Upload images, bills of lading (BOL), receipts, and other supporting documentation directly into the claim record.
  • Clear paper trail. Send email from directly within the system to maintain and organize a distinct paper trail.
  • Identify trends on outstanding claims. Over 95 automatically generated reports and graphs, map visualization and drill-down by state and county, and automated report delivery.
  • Customized data mining. Choose from our 450 different variables and create your own custom reports.
  • Efficient administrative controls. Assign and schedule tasks for other users while restricting access as needed.
Carrier Claim TMS
Carrier Claim TMS
Carrier Claim TMS

Automate management for all types of claims

Loss and damage claims
Simply enter the details and the systems generates a claim form accepted by all carriers. The system also calculates payment due after considering factors such as freight charges, salvage deductions, and carrier payments.
Overcharge Claims
Easily calculate and claim carrier freight bill overcharges. Set up your own overcharge reason codes for your staff to use. Calculate overcharges by mileage or by weight and currency conversions are built in.
Return authorization claims
Handle all the details necessary for arranging a return to your vendor or back to the distribution center. Specifics such as preferred carrier and whether or not the original order was drop-shipped are recorded, including dates and hours available for pickup.
Vendor claim
Incorrectly filed a carrier claim only to discover it is your supplier who is at fault? No problem—convert any carrier claim into a vendor claim with the click of a button.

Business solutions for the management of your cargo claims

  • One data-gathering platform to manage all cargo claim information from your customers and your shipping locations
  • High quality, reliable and claim-focused data to quick identify shipping problems
  • Leverage and utilize the influx of data to understand and drive improved performance in your supply chain
  • Process compliance across your organization so your cargo claim data is meaningful and timely

Claims Management System Built For Carriers

MercuryGate’s claims management (MercuryCarrierClaim) software
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Customizable
Create custom fields and choose which fields are required. Select from preprogrammed claim status options, or define your own to suit your needs.
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Manage Multiple Level of Users
Create multiple administrative levels to allow users different levels of access, permissions, and payment authority levels.
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Identify Trends On Outstanding Claims
Over 95 automatically generated reports and graphs, map visualization and drill-down by state and county, and automated report delivery.
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Efficient Administrative Controls
Assign and schedule tasks for other users while restricting access as needed.

Learn How to Make Your Claims Management Process Work Better for You With the Power and Ease of MercuryGate