End-to-End Claims Management Made Easy
Beyond Just Claim Filing
Integrated systems built for shippers and carriers, MercuryGate Claims centralizes data so you can easily handle and manage any type of claim. Receive and respond to any kind of claim, including loss and damage claims, over, short, and damaged (OS&D) incidents, overcharge claims, vendor claims, and return authorization requests. MercuryMyEZClaim and MercuryCarrierClaim, help you achieve harmony while reducing transaction and administrative costs by eliminating postage, paper, fax, and file management, as well as the manual data errors that come with them.
Calculate Your Savings with Claims Management
Calculate the savings you can achieve with automation and centralized data. Use our easy tool to understand your current cost per claim and the projected annual savings with MercuryMyEZClaim.
Reduce Administrative Costs While Gaining Strategic Leverage
Transform your claims management process across all modes by centralizing data and reducing manual work with our extensive automation capabilities powered by MercuryMyEZClaim and MercuryCarrierClaim
Enhance claim documentation
Identify claims trends
Over 120 automatically generated reports and graphs, map visualization and drill-down by state and county, and automated report delivery across all modes, including final mile.
Customize reports
Choose from our 600+ different variables and create your own custom reports.
Efficient administrative controls
Assign and schedule tasks for other users while restricting access as needed, further allowing for increased use when uploading POD documentation and more to complete processing.
Minimize Freight Claim Costs with Automation Technology
Business Solutions For The Management Of Your Cargo Claims
- One data-gathering platform to manage all cargo claim information from your customers and your shipping locations
- High quality, reliable, and claim-focused data to quick identify shipping problems
- Leverage and utilize the influx of data to understand and drive improved performance in your supply chain
- Process compliance across your organization so your cargo claim data is meaningful and timely, ripe for use in other parts of your organization, including carrier performance management
Automate Management for All Types of Claims
Avoid slowdowns for returns and damages that shift your team’s focus from more important tasks
Loss And Damage Claims
Simply enter the details and the system generates a claim form accepted by all carriers. The system also calculates payment due after considering factors such as freight charges, salvage deductions, and carrier payments, as well as storing data for use in carrier scorecards and more later.
Overcharge Claims
Return Authorization Claims
Vendor Claim
Incorrectly filed a carrier claim only to discover it is your supplier who is at fault? No problem — convert any carrier claim into a vendor claim with the click of a button, applying data from across the full shipment lifecycle, including final mile.
