Customer Scorecards Track Performance for LSP Profitability
Measure Ease of Pickups and Deliveries with a Customer Scorecard
Customer satisfaction must be the top priority in logistics. While most TMS vendors, shippers, and LSPs understand the value of the carrier scorecard, it is easy to overlook the value of scorecarding on the reverse side of the equation. That is where we bring you the advantage of using a one-of-a-kind customer scorecard to measure the carrier’s, as well as the logistics provider’s, overall satisfaction with a given shipper.
For example, does shipper data on freight align with what’s actually ready for pickup, or do shippers stand by their time commitments?