Customer Scorecards Track Performance for LSP Profitability
Measure Ease of Pickups and Deliveries with a Customer Scorecard
Customer satisfaction must be the top priority in logistics. While most TMS vendors, shippers, and LSPs understand the value of the carrier scorecard, it is easy to overlook the value of scorecarding on the reverse side of the equation. That is where we bring you the advantage of using a one-of-a-kind customer scorecard to measure the carrier’s, as well as the logistics provider’s, overall satisfaction with a given shipper.
For example, does shipper data on freight align with what’s actually ready for pickup, or do shippers stand by their time commitments?
Easily Know When to Award Shipper-of-Choice Status
The Value of Customer Scorecard Use in Logistics
Increased accountability when making final mile deliveries to shippers’ customers
Improved collaboration with dock personnel
Connecting the full shipment lifecycle, including final mile delivery with a customer scorecard helps carriers collaborate with shippers since they know carriers are tracking their performance.
