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OS&D Incident Module

Track And Respond to Over, Short, and Damaged Incidents

The OS&D Incident Module gives shippers, LSPs and brokers the ability to record an exception to a shipment delivery as soon as it occurs. When the incident involves an accident or a problem with the delivery, once details are entered in the cloud-based system, all stakeholders can access it from anywhere. Then incidents can be converted to claims as needed.

Streamline OS&D Claims Management
to Gain Efficiency

Centralize data and reduce manual work with extensive automation capabilities.

Collect Claim Details Immediately
Successful claims start with detailed documentation. The OS&D Incident Module allows your Receiving Department to enter an incident, then later be convert it to a freight claim. Once the incident is closed, the system stores the reason for closure for use in later reporting.
Data Sharing Made Easy
Our cloud-based database makes it easy for you to share OS&D incident details in real time with all stakeholders, both inside and outside the company. No more emailing copies of spreadsheets to insurers. Plus, detailed privacy settings allow you to control which OS&D claims an outside stakeholder may access.
Collect Data for Accident Prevention
Customizable fields allow you to collect, store, and review the details of past OS&D claims incidents for prevention and risk management. The system can even handle near misses.
Keep Salvage Details in One Place

Record details of salvage within the incident report. Track details such as price, buyer, and date sent to salvage.

Time Saving Features

The Tasks Scheduler allows you to decide, in advance, when tasks should be created and scheduled. Alerts can be set to remind you of task deadlines as needed. All email correspondence is stored within the incident record.

Advance Beyond OS&D Claim Filing

The MercuryMyEZClaim Suite gives you access to a full collection of software applications that enable you to easily handle any type of claim:

Make Your Claims Management Process Work For You