The support you need to TMS at your best
Support that steps up when you need us
It’s not just about going live in a timely manner, it’s about staying live and getting your questions answered as needed. MercuryGate prioritizes clear, quick customer support. Need to get in touch with us? Simply contact us by phone, or through our support portal to get the assistance you require.
Whether it’s to request new functionality, address performance challenges, or answer how-to questions, we’re here for you 24/7/365. That includes Thanksgiving in the U.S., May Bank Holiday in the UK, Queen’s Day in the Netherlands, and all the other special days around the world. And with decades of cumulative experience on our team, we have the expertise to meet your needs with accuracy and efficiency.
Are you A Current Customer Looking for Support?
Claims Management (MyEZClaim and CarrierClaim)
More Ways we support you
Access The Platform's Latest Release Information and Sha2 Certificate
Latest Release Schedule
Current Release Notes
2022 Sha2 Certificate
2023 Sha2 Certificate
Access The Platform's Current AWS & Cloudflare Certificates
MercuryGate Prod (For AWS Servers)
MercuryGate QA (For AWS Servers)
SNI Cloudflare SSL Com
SNI Cloudflare SSL Com Chain
Expertise At Your Service
New Support Portal
Each MercuryGate client designates selected Support Users to access to the Support Portal system within MercuryCommunity, allowing them to easily submit a support query, correspond, and track response and progress on your cases. Client support performance is reviewed on an ongoing basis to ensure performance aligns with our commitment to keep you running strong.