Modern technology, especially automated systems, significantly enhances how the transportation industry manages freight claims. This article explores how technology simplifies logistics claims management to support strategic shifts in transportation operations.
The Current Landscape of Logistics Claims
Management Technology Beyond Claim Filing
Modern solutions streamline the management of logistics claims, including loss, concealed damage, and over, short, and damage (OS&D). When you integrate systems and centralize data, you can reduce transactions and administrative costs.
Here’s how to fully leverage freight claims technology.
- Connect With An Integrated Solution: Use APIs to ensure real-time data accessibility and connectivity.
- Leverage SaaS Platforms: Transform operations into cloud-based processes for enhanced tracking and management.
- Validate Data Accuracy: Employ data normalization protocols for accurate analytics.
- Utilize Advanced Analytics: Implement descriptive, diagnostic, predictive, and prescriptive analytics for optimal decision-making.
Benefits of Modern Freight Claims Management
Recent supply chain disruptions, including labor challenges, support the case for eliminating the waste of outdated processes commonly associated with freight claims. In addition, the transportation industry is becoming more collaborative, moving away from the long-standing conflicts that often come from logistics claims.
Here are some ways to measure the benefits that modern logistics claims management provides:
- Cost Savings: Automate manual processes, schedule tasks, and leverage reminders to reduce administrative and labor costs.
- Improve Accuracy: Any time you can reduce touches and manual intervention, you minimize errors and accurate data handling. This ensures timely claim resolution.
- Reallocate Resources: Newfound efficiencies allow you to reallocate resources to more value-added work.
- Enhance Relationships: Timely resolutions of freight clams benefit both shippers and carriers and remove finger-pointing. Automated systems ensure both parties have access to the same information, allowing them to work together to address the claim. This reduces misunderstandings and fosters trust, building stronger partnerships.
MercuryCarrierClaim In Action
Thomas Butkovich Jr., Director of Cargo Claims, Compliance, and Warehousing Implementations at The Custom Companies, demonstrates the effectiveness of MercuryCarrierClaim in this webinar.
Calculate your potential Saving While Using an enterprise TMS
Embracing the Future of Logistics Claims Management
By leveraging modern technology and integrated systems, shippers and logistics providers can transform how they handle these claims. Efficient claims management mitigates these disruptions and enhances overall supply chain performance, turning challenges into opportunities for improvement and growth.
To see first-hand how MercuryGate claims management solutions can benefit your business, check out our claims automation webinar and schedule a demo today.
