MercuryGate's New Support Portal

Is Now Available

Our support process is changing to help you better manage the challenges you face and improve your overall support experience. 

  • The new support portal helps you with:
  • Creating and reviewing current and new case details.
  • Selecting case priority and have a direct voice in the case’s importance.
  • Having a single point of contact throughout the case’s life cycle.
  • Trackable outcomes – no more “lost” tasks.
  • Being heard – provide feedback when cases are complete.
Log a New Support Case

Designated Support Users can access the new support case tools. In the new support portal you have the ability to create, review and modify current open case information. If you do not know who your support users are or if you need login credentials, please contact [email protected].

Go to the support portal

Support Portal FAQ
Download the recent Support Portal FAQs
Download (read-only)
Access Legacy Information


If you previously used our ACE Project system and need to review any historic closed support requests, you can still access this information as read-only.
Acccess ACE (read-only)