Build Team Expertise with Product Education
Foundational Product Education for Team Success
If you are a logistics or supply chain veteran, you understand the importance of continuous learning. As the industry has evolved, so have the skills needed to utilize a technology stack that supports your operations. MercuryGate offers a range of product education and training resources that can ensure your team has the knowledge needed to gain the most value from your MercuryGate solution set.
Put Our Product Education Resources to Work
Whether your goal is to supplement your current team’s product understanding or acquire new talent, MercuryGate’s product education resources will ensure your team has the right skills to be successful.
- MercuryCommunity – online hub for all things related to product news and information.
- Current and past release notes – detailed information on the latest product developments and improvements.
- Micro Learning Modules (MLMs) - easy-to-follow video Micro Learning Modules (MLMs) for every release. Super users have FREE access to MLMs until the next product release.
- Product roadmap webinar – held each quarter, our product roadmap webinar provides a comprehensive overview of the latest product developments and use cases for each.
- Customer Success Teams – a cross-functional team of experts that works with you to develop a customer success plan for your MercuryGate product utilization.
- MercuryUniversity Training & Certification – training and certification for your MercuryGate products can be purchased as a subscription, or as a program or path on an individual basis.
- MercuryUniversity Collegiate Program – offers students at participating universities certification opportunities for MercuryGate software at discounted rates.
Fill Knowledge Gaps with Product Education
“Brain drain” can be a productivity killer for your organization. If your best, most knowledgeable employees leave, they might be taking critical understanding of your software products with them. Here are some common situations where MercuryGate product education resources can plug the brain drain and prevent knowledge loss on your team:
- Your super-users leave. Prevent down-time from the loss of critical product knowledge by training additional super-users.
- Onboarding new employees. Growth is good and getting new employees quickly onboarded can ramp up team productivity.
- Upskilling your team. If your team is a little rusty and needs a refresher on the latest product enhancements, investing in training may be worthwhile.
- Recruiting new talent. Hire candidates that have already demonstrated proficiency and earned a MercuryGate product certification.
- Leveraging the latest. Take advantage of free release MLMs to quickly gain value with the latest product developments.
