Set Up for Supply Chain Customer Success
Our Commitment to Customer Success
Choosing a transportation management system can be an arduous process. But the initial selection is just the first step on a much longer journey. The true measure of success is not the subscription price, but the ongoing value that your organization sees as a result of its technology use. And THIS is where our customer success teams set MercuryGate apart.
Customer Success vs. Customer Support
Many technology providers lump customer success and support together. At MercuryGate, both our Customer Success and Customer Support teams will assist you – but in very different ways. While customer support will quickly work to troubleshoot technical issues, your Customer Success team will strategize alongside your internal stakeholders to uncover growth opportunities based on your specific business needs – and develop action plans to help you achieve greater value.