Digital Proof of Delivery Documents Create a Single Source of Truth for Management
Digital Access Reduces Confusion Over Document Sharing
Digitizing proof of delivery also helps build collaboration within the network. Users can upload a shareable link to a digital document so that everyone can stay on the same page. Shippers identify potential problems and address customer service inquiries with ready access to available information, giving rise to improved final mile exception management. Digital document management also improves accountability and usability.
Integration Between Systems Reduces Delays in Processing Payments, Claims and More
Combined with robotics process automation (RPA), digital document management—specifically proof of delivery documents integration—can help shippers stay informed of current status and even provide a resource for capturing and applying data within the TMS. As noted by Deloitte in 2019, the field of more advanced digital document management was anticipated to reach more than $1.1 billion USD by the end of 2021, and it will be interesting to see how well that statistic pans out as the industry moves forward.
Integration Also Has Natural Implications for Creating Better Delivery Experiences
Reap the Rewards of Embedded Digital Document Management
Digital document management is the future of supply chain recordkeeping, and as the value of a cloud-based TMS grows, digital documents will have major applications for all activities. Proof of delivery documentation and photos is only one use case, and there will be future ways to use such documents to improve service levels, such as providing additional instructions for customer service agents when a customer needs assistance or support. Of course, digital document management has another advantage—providing an immutable record of the delivery to help your company stay in compliance as regulations evolve.