Set Up for Supply Chain Customer Success
Our Commitment to Customer Success
Choosing a transportation management system can be an arduous process. But the initial selection is just the first step on a much longer journey. The true measure of success is not the subscription price, but the ongoing value that your organization sees as a result of its technology use. And THIS is where our customer success teams set MercuryGate apart.
Cross-Functional Collaboration
Customer Success vs. Customer Support
Many technology providers lump customer success and support together. At MercuryGate, both our Customer Success and Customer Support teams will assist you – but in very different ways. While customer support will quickly work to troubleshoot technical issues, your Customer Success team will strategize alongside your internal stakeholders to uncover growth opportunities based on your specific business needs – and develop action plans to help you achieve greater value.
Customer Success
- Proactive
- Collaborative
- Focused on strategic growth
Customer Support
- Reactive
- Product-centric
- Focused on problem-solving
Success in Action
Customer Success Use Cases
- Operationalize data. Put your data into daily use by centralizing and socializing metrics and insights.
- Get the latest look. Streamline workflows for your team by utilizing the latest user interfaces for MercuryGate products.
- Invest in training. Insulate your team from “brain drain” by investing in ongoing training and product certifications.
- Explore new developments. Ask your Customer Success team how you can use the latest TMS feature sets.
- Stay secure. Understand how the various platform security measures protect you from data breaches.
- Prioritize sustainability. Learn how to measure and reduce your transportation carbon footprint.
