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Set Up for Supply Chain Customer Success

Our Commitment to Customer Success

Choosing a transportation management system can be an arduous process. But the initial selection is just the first step on a much longer journey. The true measure of success is not the subscription price, but the ongoing value that your organization sees as a result of its technology use. And THIS is where our customer success teams set MercuryGate apart.

Cross-Functional Collaboration

The customer success journey at MercuryGate begins with assembling a cross-functional team comprised of product experts in support, technology and professional services for each customer. The customer success team is led by a relationship manager who serves as the primary point of contact with the customer. All team members will be familiar with the customer account and actively seek out new opportunities to create value from within their areas of expertise.

Customer Success vs. Customer Support

Many technology providers lump customer success and support together. At MercuryGate, both our Customer Success and Customer Support teams will assist you – but in very different ways. While customer support will quickly work to troubleshoot technical issues, your Customer Success team will strategize alongside your internal stakeholders to uncover growth opportunities based on your specific business needs – and develop action plans to help you achieve greater value.

Customer Success
Customer Support

Success in Action

The goal of our customer success teams is to help our customers find the highest level of value within their MercuryGate solution suite. After implementing the MercuryGate TMS, Molnlycke Healthcare consolidated multiple sources of transportation data to create a single, end-to-end view of their entire supply chain.

Customer Success Use Cases

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