End-to-End Claims Management Made Easy

Beyond Just Claim Filing

Integrated systems built for shippers and carriers, MercuryGate Claims centralizes data so you can easily handle and manage any type of claim. Receive and respond to any kind of claim, including loss and damage claims, over, short, and damaged (OS&D) incidents, overcharge claims, vendor claims, and return authorization requests. MercuryMyEZClaim and MercuryCarrierClaim, help you achieve harmony while reducing transaction and administrative costs by eliminating postage, paper, fax, and file management, as well as the manual data errors that come with them. 

Freight claims management: can be a tedious process caused by a variety of reasons, including damage.

Reduce Administrative Costs While Gaining Strategic Leverage

Transform your claims management process across all modes by centralizing data and reducing manual work with our extensive automation capabilities powered by MercuryMyEZClaim and MercuryCarrierClaim

Enhance claim documentation
Upload images, bills of lading (BOL), receipts, and other supporting documentation directly into the claim record.
Leave a clear paper trail
Send email from directly within the system to maintain and organize a distinct paper trail.
Identify claims trends
Over 95 automatically generated reports and graphs, map visualization and drill-down by state and county, and automated report delivery across all modes, including final mile.
Customize reports
Choose from our 450 different variables and create your own custom reports.
Efficient administrative controls

Assign and schedule tasks for other users while restricting access as needed, further allowing for increased use when uploading POD documentation and more to complete processing.

Learn How A TMS Adds Value To Freight Claims Management

“You can’t always control how much you can sell, but you can control the efficiency and efficacy of claims management. MercuryGate offers a tool for streamlining workflows.”.

Will Mulligan, MercuryGate Business Analyst

Business Solutions For The Management Of Your Cargo Claims

Automate Management for All Types of Claims

Avoid slowdowns for returns and damages that shift your team’s focus from more important tasks

Loss And Damage Claims

Simply enter the details and the system generates a claim form accepted by all carriers. The system also calculates payment due after considering factors such as freight charges, salvage deductions, and carrier payments, as well as storing data for use in carrier scorecards and more later.

Overcharge Claims
Easily calculate and claim carrier freight bill overcharges. Set up your own overcharge reason codes for your staff to use. Calculate overcharges by mileage or by weight and currency conversions are built in.
Return Authorization Claims
Handle all the details necessary for arranging a return to vendor or distribution center. Specifics such as preferred carrier and whether the original order was drop-shipped are recorded, including dates and hours available for pickup, or other pertinent data, such as who initiated the RMA process and more.
Vendor Claim

Incorrectly filed a carrier claim only to discover it is your supplier who is at fault? No problem — convert any carrier claim into a vendor claim with the click of a button, applying data from across the full shipment lifecycle, including final mile.

Make Your Claims Management Process Work For You