Poor freight visibility is associated with significantly higher logistics spend. While exact statistics can vary, poor visibility results in delayed decision-making. With poor visibility, when issues arise it doesn’t become evident or correctable until it causes a major disruption. For example, poor visibility into last-mile logistics may only become known when the customer reports the product was never delivered. Until customers start asking, “where’s my stuff
,” no one really knows without real-time visibility. Additionally, shippers will see an increase in freight costs in the form of re-sending a shipment, taking away from existing activities to file freight claims with carriers. This also inevitably leads to customer service issues, as shippers work to regain trust.