Freight damage will occur. Even with the best-laid plans, cargo damage mitigation strategies, and careful handling, products may still arrive damaged. Unfortunately, freight claims management remains an area of logistics subject to wide interpretation and variance. In other words, each carrier may have dozens, if not hundreds, of rules regarding the filing of freight claims. And, while international standards exist for the filing of claims for ocean, air, and over the road transport, carriers have the liberty to extend these timelines. Instead of trying to hope for the best, shippers need to know the misconceptions surrounding claims management, how to mitigate risks, proactively manage claims, and achieve a timely resolution with a TMS
and connected systems.