The freight transportation industry experienced massive demand growth as the pandemic became synonymous with the new normal. The unpredictability of e-commerce and continuing disruptions make it difficult for shippers to steer clear of risk, including freight damage claims. As a result, now is an ideal time to start thinking about freight claims management software and how it might help reduce your total overhead costs.
Here are four primary features that should be part of your freight claims software platform and their significance in end-to-end claims management.
1. Analytics to Understand Freight Claims Data
2. Easy-to-Use Freight Claims Management Software Features
The freight claims software must be designed to be user-friendly and easy to navigate. This includes integration with the TMS to aggregate all claims data, such as the delivery receipt, bill of lading, and evidence of damage. A repository of information gathered across your network allows you to track what damage is occurring, which carriers are responsible, and when to use one carrier over another to reduce the risk.
3. Universal Carrier Acceptance of Freight Claims Filed
Part of the freight damage claim process challenge comes from limited carrier acceptance. If a carrier doesn’t accept claims through your chosen software, it limits your ability to file claims. Also, freight claims software should be designed to work with your freight management software.
4. A Free Trial of the Freight Claims Management Software
Further, a free trial should demonstrate the full functionality of the freight claims management software and allow users to experience all features in one solution. For instance, a 90-day free trial of MercuryMyEZClaim is readily available upon request.
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MercuryGate successfully processed 627,000+ claims in 2023 across 7,900 active users, valued at $1.4 billion. And we can help streamline your freight claims management to save time and reduce costs.
Learn more about how MercuryGate’s freight claims management software works and how it delivers everything your company needs from a world-class system. Download the e-book, “Freight Claim Software Checklist,” today.
