Freight claims management remains an elusive process for many supply chain professionals. While every organization would love to claim a zero-loss ranking, that is not reality. According to Inbound Logistics
, “the good news is that damage rates have declined as packaging processes improve, and more shippers use pallets and shrink wrap. Improved shipment visibility has also helped minimize loss. Despite such improvements, damage, loss, and theft continue to occur. Planning for them is key to preventing claims and settling them quickly when they do occur.”
As a result, freight management partners need to know a few things about how the use of application programming interfaces (APIs) can hasten the cargo loss management
process, improve accuracy and reduce confusion.