When planning your peak season transportation strategy for the holidays, it’s essential to include technology-empowered reverse logistics strategy. That’s because returns spike after the holidays.
Americans make more than $300 billion in returns every holiday season, and that number is growing. That’s because of the boom in e-commerce, a marketplace where the return rate is more than 20%. The holiday season accounts for increased purchasing and spending, which also results in more product returns.
In response, shippers should anticipate high returns and have a solid reverse logistics strategy. Not only does a good plan for returns help meet demand, but it also improves your customers’ experience.
What Is Reverse Logistics?
Your returns management process is especially important during the holiday peak shipping season. Most holiday returns now happen in December before the new year starts. Since shippers are holding these sales earlier, peak season is full of returns.
Customers may return Black Friday/Cyber Monday items during peak shopping and shipping season. That means shippers need a clear strategy to manage these early returns concurrent with deliveries.
Tips for Reverse Logistics Strategy Success
An e-commerce reverse logistics strategy should not be an afterthought. Returns are expensive and can throw off a streamlined supply chain. Shippers need to plan in advance to maintain profitability, growth, and customer satisfaction. These tips can help guide your reverse logistics strategy:
- Think about your returns policy and state it clearly.
- Consider packaging before returns happen.
- Keep space ready for returns in-store or in the warehouse.
- Anticipate high returns as online shopping and expectations increase during the holiday peak season.
- Take stock of lessons learned during previous holiday seasons.
- Develop a solid reverse logistics strategy with technology interoperability in mind.
- Integrate the TMS with the WMS, ERP, and other supply chain systems to gain better visibility into data, stay proactive and automate certain returns processes.
- Support excellent customer experience with improved visibility into returns status.
- Rely on solid technology to run automated business processes and rules.
- Consider outsourcing inbound deliveries of returns to a third-party location to free up valuable resources.
How a TMS Enables a Better Returns Strategy
- Seamless Integration: Integrate the TMS with other logistics systems for a better workflow and improved reverse logistics process.
- Data Insights: TMS technology can collect and analyze reverse logistics data to clarify carrier performance.
- Payment and Return Predictability: Improved visibility through the TMS allows shippers to track return rates, fees, and profit/loss measures.
- Improvements to Returns: A good TMS creates a customer-centric process leading to better preparation for managing returns and carrying out reverse logistics tasks.
Plan Ahead for Spikes in Peak Season Returns
Shippers must prepare for returns spikes during the Q4 and the Q1 every year as customers return holiday purchases. Much of the returns process is carried out simultaneously with the delivery of holiday purchases. Some of it extends past holiday buying as well.
A good peak season logistics strategy incorporates holiday buying and associated return spikes. This means shippers need a good reverse logistics strategy as part of an overall logistics strategy. Technology can simplify your processes to make reverse logistics management work in your favor.
MercuryGate TMS can help make your returns process a delivery differentiator. Learn more about delivery management and reverse logistics capabilities in this brochure.