Is it time to consider the benefits when you outsource freight claims management?
If you ship enough freight, you are bound to run into issues occasionally. Damaged and lost shipments are not unusual, with an average 1% of shipments resulting in a freight claim.
This article explores claims management solutions that save time, reduce costs, and improve claims outcomes to protect your bottom line.
The Typical Claims Process
The most critical step in the claims process is collecting sufficient evidence to support a freight claim.
Regardless of how obvious damage or loss may seem, carriers want documentation of what caused the damage, when the damage was found, and how much the damaged goods cost. To substantiate a freight damage claim, shippers must provide packing lists, commercial invoices, photographs of the damage, and cargo possession history at the time of filing. Be ready to collect additional documents throughout the process as requested by the carrier.
Common Misconceptions that Cost Money
“Claims are too much hassle!”
“Carriers always deny claims!”
Additionally, without filing and keeping track of claims, visibility and root cause analysis are impossible. Mitigating future claims depends on your ability to pinpoint where issues are occurring. Is cargo incorrectly loading? Is inventory consistently missing after transload? Filing and closely tracking claim data is critical to addressing supply chain issues and minimizing claims in the future.
The Value of Freight Claims Management with MercuryGate
So in 2019, we acquired long-time integration partner, TranSolutions, Inc., to deliver simple, straightforward claims management in a single hub. MercuryMyEZClaim is now considered the software gold standard for cargo claim management across all modes of transportation.MercuryMyEZClaim drives value in three areas:
1. Save Time and Reduce Administrative Costs
- Automation of labor-intensive manual activities.
- Integration with MercuryGate TMS to upload, store, and share documents in a centralized platform.
- Streamlined, visible communications across the transportation network.
- Digitization of claims processes to eliminate manual data entry, postage, paper, fax, and file management.
MercuryMyEZClaim does more than just loss and damage claims. Overcharge claims, return authorization claims, vendor chargebacks, and overage, shortage, and damaged (OS&D) can all be managed in one platform. Think of it as a shipment exception workflow station – allowing you to monitor and manage every type of claim and get a big-picture view of how claims impacting their customers or their bottom line.
Freight Claims Made Easy: MercuryMyEZClaim
It also integrates with MercuryGate TMS to quickly extract existing shipment data into the claims portal, ensuring continuity across the transportation network and throughout the claims process. To learn more about how MercuryMyEZClaim helps shippers maximize resources and protect valuable profits, watch our webinar and tech demo presented during Velocity 2022.